Quantiviq Research · 04
Trust, Safety & Organizational Change
Autonomy with accountability
Human oversight, evaluation, governance and the change management that determines whether adoption actually happens.
Trust, Safety & Organizational ChangeHuman-in-the-Loop vs Human-on-the-LoopHITL and HOTL defined precisely, the reliability evidence that governs the choice, the assignment matrix, attention budgeting, and the promotion protocol for moving tasks up the autonomy ladder — safely.Trust, Safety & Organizational ChangeAI Agent Evaluation for Business OutcomesThe three-level evaluation chain — task, outcome, cost — with golden datasets, rubric grading, drift monitors and the evaluation-engineer role that turns agent quality into provable business results.Trust, Safety & Organizational ChangeAgentic AI Governance by DesignThe five-control governance stack for enterprise agents: agent registry, tiered autonomy contracts, action-level audit trails, kill-switch incident runbooks, and NIST/EU-AI-Act compliance mapping — designed in, not bolted on.Trust, Safety & Organizational ChangeWhy AI Transformation Fails Without Change ManagementThe organizational side of AI transformation: why active sponsorship, manager enablement and treated-adoption-as-product separate the programs that move outcomes from the ones that move licenses.