Method
Start with one function.
Not a transformation program. One function, rebuilt end to end — then expanded.
- 01
MAP
the function as it actually runs — not the org-chart version
- 02
REDESIGN
humans, agents, workflows, brain — one operating model, explicit authority
- 03
BUILD
the domain company brain and governed agents — knowledge with state, authority enforced
- 04
GOVERN
what agents may do alone, what needs approval — logged, reviewable, reversible
- 05
MEASURE
decisions and outcomes instrumented against the latency baseline
- 06
LEARN
evidence updates procedures; agents and humans inherit the change
- 07
EXPAND
the brain compounds; the next function starts ahead
Support, data & reporting, sales operations — routinized, knowledge-bound, measurable functions are the fastest place to prove latency collapse.